It is more than just „support“ after the purchase
When you have chosen a KOCH machine, it should be doing, what it was designed for: Increase your productivity sustainable
To avoid downtime and keep your machine ready for use, we offer – besides the one year warranty on all original KOCH parts – versatile services: remote support via teleservice, spare parts supply, training on location, refurbishment and repair and of course, support for used machinery.
Quick, flexible – and always according to the high quality standards of KOCH.
Our service team is there for you with help and advice.
Our service hotline
++49 (0)1805 – 562 462*
Mo – Fr 07:00 – 19:00 h
Sa 08:00 – 12:00 h
* (Calls cost 14 cent a minute from a German Telekom landline. Other providers' charges may vary.)
Or write us an e-Mail: service@kochma.de
Via PC-Visit directly on your PC
No travel expenses, no time lag – if you choose this service, our experts can do the remote support directly from our company.
If there are any problems with your machine …
… there shouldn’t be any problems with the support. So please contact our experienced team of trouble shooters, who know every detail of the machines.
More than 80.000 items on-hand
A number that tells a lot – but not, that we will do everything possible, to get the spare parts to you as fast as we can.
Maintain the maintenance
It’s like your car: Service in due time and regularly prevents damages and repairs – we have the experience, to issue offers according to the working cycles and/or operating hours.
Because KOCH machines last long …
… the next technical innovation can be during your overall transmission time, that’s why we also offer upgrades to new operating systems.
This is the way to stay up-to-date and your machines state of art.
Our experts for the worst case
Although our machines are made by fine workmanship, sometimes a repair is needed. Let our experienced specialists do the job. They are easy to reach, flexible in making appointments and ensure the high KOCH quality
Training on location
We are happy to train your personnel on site and prefer to demonstrate the operation of the machine first-hand. The training on location provides even experienced operators useful information for an effective operation of the machine.
Full-service for used machines
Of course, you can use our range of services even when you are buying a used KOCH machine instead of a new one. Additionally, we offer an inspection (report prior to the purchase), the complete overhauling as well as the installation. Please contact our service team for advice!
