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KOCH Service: We changed our hotline number

An eventful year full of changes and progress for our KOCH Service is drawing to a close.
After the successful release of our service contracts we are now introducing our new ComCenter.

The ComCenter comes with many advantages for your telephone support:

  • No fee-based hotline
  • Voice-directed options menu: in German and English + direct connection to our spare parts department, to the service cases support, or to the mechanic and electric support throughour Help Desk
  • Callback option

With the introduction of our ComCenter changes the telephone number of our Service Hotline. As from now, you can reach us under the following number:
+49 (0) 5202 – 990 200

Our office hours are Monday – Friday from 07:00 to 19:00 and Saturday from 08:00 to 12:00 or simply send us an e-mail to

We are looking forward to hearing from you soon!